Prepaid FAQs
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Using my card

  • Where can I use my card?
  • How do I find my PIN?
  • What happens if the item costs more than my balance?
  • Is my card contactless?
  • Can I use my card to withdraw cash or obtain cashback?
  • Where can I use my virtual card?
  • Are there any restrictions on where I can use my card?
  • Can I add my card to Apple Pay, Android Pay or other digital wallets?
  • How do I pay with my virtual card?
  • Why do I need to enter a code when shopping online?
  • Do you charge any fees if I don't use the card?
  • How do I pay using contactless?
  • Can I convert my virtual prepaid card to physical?
  • Is my card replaced when it expires?
  • Why was my card declined?
  • What do I do if my card shows a negative balance?
  • How do I check my balance?
  • Why was my online transaction declined?
  • How much can I spend with contactless?
  • How do I unlock my PIN?
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