Why am I asked to enter a code when shopping online

To help keep your online transactions secure, you may be asked to enter a one-time passcode during checkout. This is part of the enhanced security measures introduced under the PSD2 (Payment Services Directive 2) legislation.

When required, we’ll send the passcode to you via SMS, and you’ll simply enter it during the checkout process to confirm your purchase. If you experience any issues with authentication, please don’t hesitate to contact us

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