Prepaid FAQs
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Managing my account

  • Can I top up my card?
  • How do I log in to my account?
  • Is there a mobile app I can use?
  • I've forgotten my password, what should I do?
  • I've forgotten my username, what should I do?
  • Can I add my card to other apps or services?
  • What is 'freeze card'?
  • How do I update my contact details?
  • Why do I need to enter a passcode every time I log in?
  • Can I log in using biometrics?
  • What browsers are supported?
  • How do I change the name on my card?
  • What does my password need to contain?
  • How do I update the name on my account?
  • How do I opt in or out of marketing preferences?
  • How do I change my address?
  • How do I update my date of birth?

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