I’ve forgotten my PIN what should I do?

No need to worry! You can easily retrieve your PIN by logging into your account via the website or the MyPureCard app.

On the website:

  • Navigate to My Account 

  • Click on My card

  • Click on View PIN

In the app:

  • Simply log in and tap View PIN on the home page.

  • Enter your password and click Confirm
  • To reveal your PIN press and hold your finger on the screen, then swipe down to display your PIN securely.

Please note: Virtual cards do not have a PIN, as they are designed for online use only

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