Why was my online transaction declined?

Following recent changes to the legislation that governs online payments, new limits have been introduced for anonymous prepaid cards. If you have an anonymous card (in other words if we haven't verified your identity) then any individual transactions online for over £40 could be declined. If we have performed an identity check on you then don't worry, these limits won't apply. Typically, an anonymous card is one that is single load, and loaded with a value under £120. If you're not sure, then please contact us and we can advise if these limits will impact you.

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