Why was my online transaction declined?

Your card can only be used up to the available balance. When making an online purchase, you’ll use the card just like a regular bank card. If your transaction is declined, here are some common reasons:

  • Insufficient funds – Check your balance before completing your purchase.
  • Part-payment isn’t supported – Online transactions must be paid in full using the card.
  • Incorrect payment method – Ensure you’ve selected the correct option at checkout.
  • Incorrect card details – Double-check the card number, expiry date, and security code.

If you’ve confirmed all the above and still experience issues, please Contact Us for assistance.

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