Using my card
- Where Can I Use My Card?
- What Happens If My Bill Costs More Than My Balance?
- Can I use my card to withdraw cash or obtain cashback?
- Are there any restrictions on where I can use my card?
- Can I add my card to Apple Pay, Android Pay or other digital wallets?
- Why do I need to enter a code when paying online?
- Do you charge any fees if I don't use the card?
- If you don't use your card for 6 months or longer, then dormancy fees may apply. Please check your terms and conditions for more information.
- Why was my card declined?
- How do I pay with my virtual card?
- What do I do if my card shows a negative balance?
- How do I check my balance?
- Can I convert my virtual prepaid card to physical?
- How Long Does A Refund Take To Go Through?
- What Is A Pending Transaction?
- What Are 'Keystoke Patterns'?
- Which Energy Providers accept the Pure Energy Card?
- Can I use my Pure Energy Card to pay for council tax?