Using my card
- How do I check the balance on my Pure Energy Card?
- What happens if my bill costs more than my balance?
- Which energy providers accept the Pure Energy Card?
- Where can I use my Pure Energy Card?
- Can I use my Pure Energy Card to pay for council tax?
- Are there any restrictions on where I can use my Pure Energy Card?
- Can I use my Pure Energy Card to withdraw cash or get cashback?
- What is a pending transaction?
- Why was my Pure Energy Card declined?
- Why do I need to enter a code when paying online?
- How long does it take to receive a refund on my Pure Energy card?
- Do you charge any fees if I don't use the Pure Energy Card?
- What should I do if my Pure Energy Card shows a negative balance?
- Is my Pure Energy Card Contactless?
- I've forgotten my PIN for my Energy Card what should I do?
- Can I change the PIN on my Pure Energy Card?
- Will my Pure Energy Card be replaced when it expires?
- Can I add my Pure Energy Card to Apple Pay, Android Pay or other digital wallets?
- How do I pay with my Pure Energy virtual card?
- What Are 'Keystoke Patterns'?