Prepaid FAQs
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Using my card

  • Where Can I Use My Card?
  • What Happens If My Bill Costs More Than My Balance?
  • Can I use my card to withdraw cash or obtain cashback?
  • Are there any restrictions on where I can use my card?
  • Can I add my card to Apple Pay, Android Pay or other digital wallets?
  • Why do I need to enter a code when paying online?
  • Do you charge any fees if I don't use the card?
  • If you don't use your card for 6 months or longer, then dormancy fees may apply. Please check your terms and conditions for more information.
  • Why was my card declined?
  • How do I pay with my virtual card?
  • What do I do if my card shows a negative balance?
  • How do I check my balance?
  • Can I convert my virtual prepaid card to physical?
  • How Long Does A Refund Take To Go Through?
  • What Is A Pending Transaction?
  • What Are 'Keystoke Patterns'?
  • Which Energy Providers accept the Pure Energy Card?
  • Can I use my Pure Energy Card to pay for council tax?

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