Prepaid FAQs
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Managing my account

  • Can I Top Up My Card?
  • How Do I Log In To My Account?
  • I've forgotten my password, what should I do?
  • I've Forgotten My Username, What Should I Do?
  • What is 'freeze card'?
  • How do I update my contact details?
  • Can I add my card to other apps or services?
  • Why do I need to enter a passcode every time I log in?
  • What Browsers Are Supported?
  • What does my password need to contain?
  • How do I opt in or out of marketing preferences?
  • How Do I Change The Name On My Card?
  • How do I update my date of birth?
  • How do I change my address?

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