I've Forgotten My Username, What Should I Do?

No problem! You can request a username reminder anytime.

• If you have a physical card: You’ll need the 9-digit Card ID located at the bottom left on the front of your card and the last 4 digits of your long card number.
• If you have a virtual card: You’ll need your Card ID and the last 4 digits of your long card number, which can be found in the first email we sent you.

If you no longer have that email and haven’t saved these details elsewhere, please Contact Us —we’ll be happy to help.

Click Forgot Username?

• Card ID: Enter the 9-digit Card ID in the Card ID field.
• Last 4 digits: Enter the last 4 digits of your 16-digit card number in the Last 4 digits of PAN or Claim Code field.

Click Get Username

We’ll send you an email with your username. If you don’t see it in your inbox, check your Spam or Junk folder—sometimes emails end up there!