Are there any restrictions on where I can use my Pure Energy Card?

The Pure Energy Card is exclusively for payments to energy and utility providers, including gas, electricity, and water companies. Transactions for any other purpose will be declined.

If your card is declined at a location where you believe it should be accepted, please contact us for assistance. Please note: the Pure Energy Card cannot be used to pay council tax.

How can I make payments?
You can use your card online or over the phone with your provider. It cannot be used at physical locations such as PayPoint or Post Office branches. If you have a prepayment meter and usually pay via PayPoint, you can pay your supplier directly as long as you have a smart meter installed.

What can’t I use my card for?

  • Cash withdrawals, cashback, or foreign currency
  • Automated payment machines (e.g., pay-at-pump, tolls, car parks, train ticket machines)
  • Subscriptions or recurring payments
  • Gambling or any illegal goods or services
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