Why was my card declined?

You may have been declined for a number of different reasons. Firstly, your Pure Energy Card can only be used to pay for utility providers including gas, electricity and water providers. If you attempt to spend on any other online website, or any in-store location, your transaction will fail. 

Secondly, please check your balance. Remember, you can only spend the available balance on the card so if you have insufficient funds, you will be declined. If you have sufficient available balance, please Contact Us so we can investigate.

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