Why was my Pure Energy Card declined?

There are a few possible reasons:

  • Insufficient funds: Your card can only be used up to the available balance. If the transaction amount exceeds your balance, the transaction will be declined.
  • Usage restrictions: The Pure Energy Card is designed exclusively for payments to utility providers, including gas, electricity, and water companies. Transactions on other websites or at in-store locations will not be approved.

If you’ve confirmed your balance and believe the payment should have gone through, please contact us so we can investigate and help resolve the issue quickly.

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