ID Verification Step by Step Guide
If additional ID verification is required, you’ll be prompted to upload an image after completing your registration.
If you’re unable to upload your ID at that time, don’t worry—we’ll send you an email with a unique link so you can return to this step later.
When you’re ready, click Submit ID to complete the process.
Currently, you can choose either a passport or a driver’s license. Please ensure the document you provide is valid.
🚨 Troubleshooting: Image Upload Issues
Make sure you’re using a supported browser, as image upload may not work otherwise.
Supported browsers:
- Desktop: Microsoft Edge 16+, Chrome 67.0+, Firefox 53+
- Apple devices: Safari/iOS 11.2+
- Android devices: Chrome for Android 67.0+, Android OS Version 4.1+, or Firefox for Android 63+
- Samsung devices: Samsung Internet Browser 7.2–8.2 / 9.2+
Once your ID has been successfully uploaded, click Submit Image. Your document will then be submitted for review.
🚨 Troubleshooting
If the photo isn’t clear enough, you’ll see a “Document Not Found” error. To fix this, upload a new image that is sharp, well-lit, and shows all required details
After submitting your ID, you’ll see a confirmation message while we review your information. Most decisions are automated and completed within one day—you’ll receive an email once you can log in and start using your card.
If your ID can’t be verified (e.g., details aren’t clear), you’ll be asked to upload it again. If the second attempt fails, our team will review it manually, which may take a few days. If more details are needed, we’ll contact you directly.
Once your account is approved, you’ll receive a welcome email confirming that you can log in.
