Registration step-by-step guide

It’s quick and easy! Just follow these steps:

• If you have a physical card, visit the website mentioned in the letter that came with your card
• If you have a virtual card, click the Register Your Card Now button in the email you received

Once you’re on the website, select Activate Now to start the registration process

To get started, please provide the following information:

• First Name & Last Name
• Card ID – The Card ID is the 9-digit number printed on the bottom left of your card.
• Last 4 Digits / Claim Code – The last four digits of the long 16-digit card number. 
• Date of Birth – This helps confirm you’re over 16, which is the minimum age required for this card

💡 Handy Hint

If you’ve received a virtual card, your 9-digit Card ID and the last 4 digits of your card number were included in the original email you received. Keep that email handy when registering your card.

Choose how you’d like to receive your activation code. Select your preferred method.

🚨 Troubleshooting

You’ll only see both options (email and SMS) if the organization that provided your card shared this information with us.

• Email is the default method and will usually appear.
• If SMS is available, we recommend using it as it’s typically faster.

Type in the activation code you received.  Important: The code is valid for 10 minutes only. If it expires, simply click Resend Now to request a new one. 

🚨 Troubleshooting

• The activation code usually arrives within a few minutes, but please allow up to 10 minutes.
• If you still haven’t received it after requesting a resend, contact our support team so we can verify your details.
• If you requested the code by email, don’t forget to check your junk or spam folder.

Set up your account by creating:

• Username. Think of your username as your personal login nickname—it’s how you identify yourself when signing in. It can be anything you like (as long as it’s unique), such as:
  • Your email address
  • Your card ID
  • A name or phrase that’s easy for you to remember
  It’s designed to make logging in smoother and more flexible. Just choose something that feels right for you
• Password. Your password must meet the following requirements:
  
  • Minimum of 8 characters
  • At least 1 uppercase letter
  • At least 1 lowercase letter
  • At least 1 number
  • At least 1 special character
  You can use any of these special characters:
  

  <code>! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~
  	

Depending on how you requested your activation code, you may also need to provide the other piece of contact information (email or mobile number) so we can communicate with you about your account.

• If you received your initial activation code by SMS, your registration is complete and your card is ready to use. 
• If you haven’t received an SMS code, you’ll need to complete mobile verification first

Similar to the activation code, you’ll receive an SMS one-time passcode. Enter this code to verify your details. 

• Important: The code expires after 10 minutes

💡 Handy Hint

In some cases, you may be asked to provide additional ID verification by uploading a document such as your passport or driving license. This requirement is usually based on the amount being loaded onto your card.

For more details about the ID check process, please click here