What if my ID won't scan?

If you’re having trouble scanning your ID, try these tips:
  • Place your ID on a contrasting background, such as a dark table.
  • Turn your phone horizontal to capture the full ID within the on-screen capture box.
  • Avoid glare by moving away from windows or bright light sources.
  • If you’re using a passport, only the photo page needs to be captured.
  • If scanning still doesn’t work, take a clear, full-screen photo of your ID and upload it manually.

Browser Compatibility
Make sure you’re using a supported browser:

  • Desktop: Microsoft Edge 16+, Chrome 67.0+, Firefox 53+
  • Apple devices: Safari/iOS 11.2+
  • Android devices: Chrome for Android 67.0+, Android OS 4.1+, Firefox for Android 63+
  • Samsung devices: Samsung Internet Browser 7.2–8.2 / 9.2+
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