How do I report my card as lost or stolen when customer services are closed?
Customer services is open from 8am - 8pm, 7 days a week excluding Christmas Day, Boxing Day and New Years Day. If you find you have lost your card outside of these times, please immediately freeze your card within your online account or mobile app. This will ensure your money is protected in the event someone else has your card. You can then contact us as soon as Customer Services is open so we can cancel and reissue your card. We are working on adding a digital lost/stolen service on the website over the coming months.