How do I contact you?

If you need to get in touch as you can't find the answer you're looking for here, you can email or call us and a member of the team will be happy to help.

Our Customer Services team is available 8:00 AM – 8:00 PM, 7 days a week, excluding Christmas Day, Boxing Day, and New Year’s Day.

  • If you are a Pure Cardholder:

Contact Us form: click here

Telephone: 0344 800 6435

  • If you are a BT Reward Cardholder:

Contact Us form: click here

Telephone: 0344 879 1068

  • If you are an Plusnet Reward Card Cardholder :

Contact Us form: click here

Telephone: 0344 879 1069

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