How do I contact you?

If you need to get in touch as you can't find the answer you're looking for here, you can email or call us and a member of the team will be happy to help.

Phonelines are open 8am to 8pm, Monday to Sunday, excluding Christmas, Boxing Day and New Year's Day. Calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs.

• If you are a Pure Cardholder:

Contact Us form: click here

Telephone: 0344 800 6435*

• If you are a BT Reward Cardholder:

Contact Us form: click here

Telephone: 0344 879 1068*

• If you are a British Gas Cardholder:

Contact Us form: click here

Telephone: 0344 381 9560*

• If you are an Plusnet Reward Card Cardholder :

Contact Us form: click here

Telephone: 0344 879 1069*