How do I contact you?
If you need to get in touch as you can't find the answer you're looking for here, you can email or call us and a member of the team will be happy to help.
If you are a Pure Cardholder:
Our Customer Services team is available 8:00 AM – 8:00 PM, 7 days a week, excluding Christmas Day, Boxing Day, and New Year’s Day.
Contact Us form: click here
If you are a BT Reward Cardholder:
Our Customer Services team is available 9:00 AM – 6:00 PM, Monday to Friday, excluding Christmas Day, Boxing Day, and New Year’s Day.
Contact Us form: click here
If you are an Plusnet Reward Card Cardholder:
Our Customer Services team is available 9:00 AM – 6:00 PM, Monday to Friday, excluding Christmas Day, Boxing Day, and New Year’s Day.
Contact Us form: click here